Refund policy

Return and Refund Policy

Last updated: October 23, 2026

Returns

GrimePilot Golf accepts return requests within 30 days of delivery.

To qualify, your item must be unused, in the same condition you received it, and in its original packaging. You’ll also need your order number or proof of purchase.

How to start a return

Email robbiemac206@gmail.com with your order number and the item you wish to return.

Contact us before shipping anything back. Once your return is approved, we’ll provide return instructions, the correct return address, and a prepaid return shipping label. Approved returns have no return-label or restocking fee.

Do not send your return to our business address or the address on the original package unless instructed.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If your item is damaged, defective, or incorrect, email robbiemac206@gmail.com as soon as possible with your order number, a description of the issue, and photos where possible so we can help resolve it.

Exchanges

We do not offer direct exchanges. Contact us to arrange an eligible return before placing a separate order for a replacement.

Refunds

After your returned item has been received and inspected, we’ll notify you whether your refund is approved.

Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to post the refund.

Original delivery charges are not refunded for change-of-mind returns unless required by applicable law. For damaged, defective, or incorrect items, contact us so we can arrange an appropriate resolution.

Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed once processing or shipping has begun. If your order has already shipped, you may request a return under this policy.